Working for a better future and outcomes for our children
An introduction to the Human Services Quality Framework
You may have already heard about the Human Services Quality Framework (commonly known as the HSQF), especially if you receive funding from the Department of Communities, Disability Services and Seniors and/or Department of Child Safety, Youth and Women (the departments).
This article provides an introduction and some tips for organisations who may need to meet the HSQF requirements.
The HSQF is a set of standards for Queensland human services that an organisation needs to meet, if they receive ongoing funding from the department/s. There are six standards within the HSQF, which cover core elements of human service delivery as well as requirements under relevant legislation, service agreements and specific programs.
There are common requirements that everyone under the HSQF has to meet, and then depending on the service types delivered, there may also be some specific additional requirements. For example, organisations that provide child protection placement services and also need to be licensed will need to address both the common requirements and then some additional specific requirements which will be used for licensing.
Some tips for organisations when first starting their HSQF journey:
- Connect with your Regional Contract Officer early on – they will be a good source of information around HSQF, and will be able to link you with relevant resources
- You will generally have 18 months from when you first receive funding from the department to meet your quality requirements – your Regional Contract Officer can help you with what those requirements are and to plan out timeframes
- Depending on the amount of funding you receive and the type of services you provide, you will either be required to complete a self-assessment only, or to go through a ‘Certification’ process
- There are a few organisations who may hold a current accreditation against another quality system which may mean they can just provide evidence of that to the department – your Regional Contract Officer will be able to talk with you more about this option
- If you need to get HSQF certification, an assessor (or assessment team, if you have lots of sites) will come out and visit your sites. These assessors work for certification bodies who have been approved by an accrediting body (known as JAS-ANZ) to work in the HSQF
- You are welcome to speak to as many of the certification bodies on the approved provider list as you would like to, to find whoever is best able to meet your needs, including budget, the makeup of the assessment team and approach they will take
- Bear in mind there are a lot of organisations that need certification so the sooner you start talking to the certification bodies, the better chance there will be of them being able to meet your needs including your preferred dates for the assessment. The most important tip we can give you is to start early!
- It is important to be aware that the HSQF is a quality assurance framework with a strong focus on continuous improvement. This means that if you don’t meet all the requirements straight away, there is time to fix any issues and your certification body will work with you around all of this
- There are supports out there who can help with preparing for and going through HSQF. These include the Queensland Council of Social Service (QCOSS), your Regional Contract Management team/s, the HSQF Team, as well as other organisations who have gone through HSQF before. Ask questions if you are unsure.
- You can also find lots of information on the internet – some good places to start include the HSQF site https://www.communities.qld.gov.au/industry-partners/funding-grants/human-services-quality-framework, the QCOSS site https://www.qcoss.org.au/and Community Door https://communitydoor.org.au/quality-assurance/human-services-quality-framework(which has lots of free templates to use)
Article provided by Sophie Tory, A/Principal Policy and Program Officer, Human Services Quality Framework
QATSICPP Members Conference 2018 Post Conference Report
QATSICPP presents to you our QATSICPP Members Conference 2018 Post Conference Report.
As you would be aware, QATSICPP hosted its Members’ Conference at the Pullman International Hotel, Cairns from 6-8 March 2018. The conference, with much success, sought to showcase the Aboriginal and Torres Strait Islander Community Controlled Child Protection Sector (Sector), based on previous feedback from the QATSICPP Members’ Conference in September 2016.
Based on feedback from the QATSICPP Members’ Conference in September 2016, the 2018 QATSICPP Members’ Conference showcased the Sector’s capacity in demonstrating practice excellence and good governance from a service point-of-view. Additionally, QATSICPP provided a platform for external providers to present on topics that are pivotal in the policy reform agenda stemming from the Carmody Report of 2014. The external presentations were conducted by Professor Roianne West (Post Graduate Certificate) and Professor Clare Tilbury (Centre of Excellence). Further to this, the QATSICPP Aboriginal Kinship Position Paper, QATSICPP Aboriginal and Torres Strait Islander Community Controlled Definition and Standards were [both] launched on Wednesday 7 March 2018, with the inclusion of the QLD Family Matters update provided.
May 2018 Publications and Resources
$12M project to catalyse social change on a national scale. Centre for Social Impact: More
Supervision of teenage behaviour. Generation Next: More
Website connects suicide prevention services, programs to each other and the community. Life in Mind: More
Research shows exercise helps protect against depression regardless of demographic. ALM: More
Peer to Peer project connects parents, carers with trained volunteers who have experience of NDIS: More
In Conversation with Professor Pat Dodson. Reconciliation Australia: More
The Impact of Poverty - interview with Steve Zubrick. CoLab: More
Monthly update on activities of the Federation of Ethnic Communities’ Councils of Australia. FECCA: More
Applications close 11 May for the Australian Mental Health Leaders Fellowship. NMHC: More
Applications open for PhD Scholarship in Management – ‘Work of Social Care’. RMIT: More
2018 Community Grants to protect or enhance the lives of people, animals or the planet. AE: More
QLD: Funding for NFP orgs to provide services & leisure activities for communities. QLD Govt: More
VIC: CBP Program aims to build knowledge & skills of multicultural communities.VMC: More
Indigenous Languages and Arts program. Applications close 14 May. Australian Government: More
Applications open for a Fund Administrator with expertise in the Aust. social impact investing market. DSS: More
Funding individuals to make a positive impact. AMP Tomorrow Fund grant: More
Consultation, 4th Action Plan, National Plan to Reduce Violence Against Women & their Children. AWAVA: More
Accessibility and quality of mental health services in rural and remote Australia by 11 May. aph.gov.au: More
Consultation on Integrated Carer Support Service: Regional Delivery Model closes 11 May. DSS: More
Inquiry into Local Adoption, submissions close 15 May. APH: More
National Children's Commissioner invites your input on child rights in Australia by 23 May. AHRC: More
LSAC seeks input: young people’s social, economic, cultural environments re wellbeing. AIFS: More
QLD Mental Health Commission’s survey to explore stakeholder views closes 1 Jun. QMHC: More
Get your free copy of the NAIDOC poster. More
Ideas for driving reconciliation in schools and early learning services. Narragunnawali: More
A guide to understanding the words & abbreviations on child welfare records. Find&Connect: More
Video: Teaching kids gratitude. Child Trends: More
Video: Australian Media Law and Policy: In Search of an Evidence-based Approach. GenNext: More
Online learning for rural doctors on family and domestic violence. ACRRM: More
Domestic violence safety assessment tool. NSW Government: More
Christa Maciver, C. (2018). Lifting the lid on hidden homelessness: a new analysis. Justlife Foundation.
Cocks, Jessica. (2018). Family Inclusion Initiatives in Child Welfare, Churchill Fellowship Report.
Lovell, N. and Bibby, J. (2018). What makes us healthy?An introduction to the social determinants of health. The Health Foundation.
Webster, A., Anderson, R., & Barr, M. (2017). Growing up unequal: How sex and gender impact young women’s health and wellbeing. (Women’s health issues paper No. 12). Melbourne: Women’s Health Victoria.
World Bank Group. (2018). Women, Business and the Law 2018. Washington, DC: World Bank. License: Creative Commons Attribution CC BY 3.0 IGO.
Conferences, Events and Training:
QATSICPP Key Documents and Resources
Aboriginal and Torres Strait Islander Child Placement Principle Best Practice Implementation Guide:
This resource provides a description of the definition of the five core elements of the Aboriginal and Torres Strait Islander Child Placement Principle (ATSICPP).
To read more go to: http://www.qatsicpp.com.au/images/ATSICPP_book.pdf
Position Statement for Aboriginal Kinship Care:
The purpose of this position statement is to restate the importance of Aboriginal children and young people being raised by family in community and set out the changes needed in legislation, policy, programs, processes and practice to realise a new approach to Aboriginal Kinship Care in Queensland.
To read more go to: http://www.qatsicpp.com.au/images/CPP-POSITION-STATEMENT-KINSHIP-BK.pdf
Queensland Aboriginal and Torres Strait Islander Community Controlled Child Protection Definition and Standards:
Queensland’s Aboriginal and Torres Strait Islander Community Controlled Child Protection definition and standards seek:
- to achieve consistency within the Queensland Aboriginal and Torres Strait Islander Community Controlled Child Protection sector;
- provide a framework to support children, families, communities and organisations to ensure their children are safe in culture and not in care;
- preserve the intent of community control as a concept and core mechanism for self-determination; and
- provide a clear, standardised definition of Aboriginal and Torres Strait Islander community control and community controlled services, operating in a contemporary child and family wellbeing context.
To read more, go to: http://www.qatsicpp.com.au/images/57518-CPP-COMMUNITY-CONTROL-BK-spreads.pdf
QATSICPP Practice Standards:
Queensland’s Aboriginal and Torres Strait Islander child protection practice standards seek to achieve:
- Better outcomes for children and families
- A strong, sustainable and capable sector able to deliver these outcomes.
The Practice Standards honour the enduring cultures and traditions of Aboriginal and Torres Strait Islander peoples, drawing on knowledge systems of growing up children and their connections to family, community, country and culture. The standards apply to all Aboriginal and Torres Strait Islander child and family services that provide child protection services.
For more information, contact Sidney Williams at QATSICPP at firstname.lastname@example.org
To read more, go to: http://www.qatsicpp.com.au/images/QATSICPP_Practice_Standards.pdf
QATSICPP Practice Guide:
The Practice Guide is a practical resource that all practitioners working across the Child Protection continuum in Aboriginal and Torres Strait Islander Community Controlled Organisations can use for both practice and reflection. The Practice Guide is guided by the QATSICPP Practice Standards and the Aboriginal Child Placement Principles.
To read more, go to: http://www.qatsicpp.com.au/images/QATSICPP_Practice_Guide_8.9.16.pdf
QATSICPP Practice Guide Assessment Toolkit:
The QATSICPP Assessment Toolkit is referenced and is to be used in conjunction with the QATSICPP Practice Guide.
The purpose of the Toolkit is to be a practical resource that is effective in ensuring the needs of families and children are responded to and they become strengthened as a result of being involved in the assessment process from beginning to end. The Toolkit is designed for use in daily practice as well as a source for critical reflection.
QATSICPP Supervision Framework and Appendix:
The purpose of the Supervision Framework guide is to provide a framework, accompanied by practice resources, for delivery of culturally-grounded, professional supervision within child protection services. Implementation of this supervision framework aims to resource the needs and aspirations of:
- Frontline staff in working with children, families and communities
- Managers in developing excellence in frontline staff through support and leadership
- Organisations in ensuring continuous improvement of service delivery and accountability to children, families, communities and funding bodies.
For more information about the Supervision Framework, please go to: http://www.qatsicpp.com.au/images/612_QATSICPP_Supervision_Framework.HR2.ƒ_.pdf
The Appendix to the Supervision Framework provides templates for the Supervision Agreement and Supervision Record.
For more information about the Supervision Framework Appendix go to: http://www.qatsicpp.com.au/images/Supervision_Framework_Appendix_Booklet.pdf
Community Controlled Child Protection Definition and Standards
Launch of the Queensland Aboriginal and Torres Strait Islander Community Controlled Child Protection Definition and Standards
The Queensland Aboriginal and Torres Strait Islander Community Controlled Child Protection Definition and Standards (Definition and Standards) were developed with the input of the Sector. The first stage consisted of Knowledge Circles with Member Organisations, which included unpacking the current definition and further describing new standards to ensure the Sector was recognised and acknowledged as Community Controlled.
In designing and developing the definition and standards, QATSICPP staff received assistance from the former QATSICPP Chairperson, Jason Field and grouped all feedback into five (5) main categories, Good Governance, Membership, Practice, Cultural Safety and Partnerships. These five categories came with distinct standards that were underpinned by Leadership and Community Engagement, which was important based on Sector feedback. The QATSICPP Members’ Conference 2018 in Cairns, the definition and standards were launched.
The definition and standards seek:
- To achieve consistency within the Queensland Aboriginal and Torres Strait Islander Community Controlled Child Protection Sector;
- Provide a framework to support children, families, communities and organisations to ensure their children are safe in culture and not in care;
- Preserve the intent of community control as a concept and core mechanism for self-determination; and
- Provide a clear, standardised definition of Aboriginal and Torres Strait Islander community control and community controlled services, operating in a contemporary child and family wellbeing context.
The definition and standards go further in ensuring children, families and communities (which we are all part of) are recognised rather than community control being identified as a brand. As noted in several Knowledge Circles, community control is not a brand, it’s a lifestyle.
To read more, Click Here