QATSICPP welcomes the opportunity to contribute to this important review of the effectiveness of current complaints mechanisms, reporting procedures and incident management systems available to those seeking to raise serious safety concerns about children and families involved in the child protection system. As the peak body for Aboriginal and Torres Strait Islander child protection in Queensland, QATSICPP exists to promote the rights, safety and wellbeing of Aboriginal and Torres Strait Islander children impacted by the Queensland child protection system.
With Aboriginal and Torres Strait Islander children comprising approximately 48 per cent of all children in care, QATSICPP has strong interest in ensuring that complaints systems specifically directed at keeping children and young people safe, can respond to the unique risks and needs experienced by our communities.This includes concerns raised by children, families and workers, about residential, foster and kinship care placements and other services delivered by both government and non-government funded providers. In the absence of ongoing, disaggregated and detailed public information about the operation of Queensland’s out-of-home care (OOHC) complaints system, this submission is informed by a variety of sources, including:
• QATSICPP’s existing knowledge of how Queensland’s OOHC system operates, developed through over 20 years’ work in system reform, policy advice, program development, workforce development and service quality improvement.
• Information shared by our 38 member organisations about their experiences (and the experiences of those they work with) in navigating Queensland’s child protection system. This submission provides analysis and commentary of current complaints mechanisms in Queensland and makes a series of recommendations to ensure that complaints and incident reporting systems are culturally safe, transparent, accessible, and responsive to those most impacted.
This submission provides analysis and commentary of current complaints mechanisms in Queensland and makes a series of recommendations to ensure that complaints and incident reporting systems are culturally safe, transparent, accessible, and responsive to those most impacted.
Please read the submission here: https://www.qatsicpp.com.au/wp-content/uploads/2025/08/QATSICPP_Sub_Complaints-System_01.08.2025.pdf
